Cancellation & Refund Policy

ShivaHost provides a limited 7-calendar-day money-back guarantee for initial subscriptions to select hosting services, including shared web hosting, managed Indian and global cloud plans, and shared n8n automation instances.

If a customer encounters substantive technical limitations or concludes that the provisioned service fails to satisfy their operational requirements, a formal cancellation request may be submitted within seven (7) calendar days of the initial order date.

All refunds disbursed under this guarantee represent the net refundable balance after deducting non-refundable plan-specific setup fees, domain registry disbursements, commercial licensing, and SSL issuance fees.

Provisioning modern automation architectures—including containerized n8n execution nodes, isolated queue workers, relational database instances, and dedicated virtualization slices—requires immediate operational execution, resource reservation, and network configuration.

2.1 Plan-Specific Setup Fees (Strictly Non-Refundable)

Depending on the selected product category, resource tier, and compute requirements, ShivaHost levies a one-time setup fee upon order placement.

• Variable Fee Schedule: Setup fees vary based on the specific plan and infrastructure complexity (e.g., ₹150 on introductory n8n shared plans; higher or plan-dependent on advanced tiers and VPS environments). The precise setup fee is transparently itemized on the order checkout summary prior to payment.
• Non-Refundable Allocation: Because infrastructure provisioning, storage isolation, and administrative setup take place immediately upon payment verification, all one-time setup fees are 100% non-refundable under all circumstances, including cancellation requests lodged within the 7-day guarantee window.

2.2 Multi-Month Billing Commitments (Quarterly, Semi-Annual, Annual, Biennial)

To deliver maximum commercial value to clients willing to commit to extended operational cycles, ShivaHost conditionally waives the upfront setup fee at checkout on billing periods of three (3) months or greater:

Certain products and services involve direct, non-recoverable disbursements to external certificate authorities, telecommunication carriers, and domain registries. The following categories are entirely non-refundable:

When an eligible refund request is approved within the 7-day window, the net refund amount is determined via the following formula:

Below are representative calculation models illustrating how setup fee deductions are applied:

* Figures shown above are illustrative. Actual setup fees are determined by the specific plan tier purchased. Where total non-refundable deductions equal or exceed the gross payment, the net refund balance is zero.

To initiate a service cancellation and request an eligible refund, please execute the following protocol:

ShivaHost reserves the right to reject refund requests and terminate accounts without financial restitution in any of the following instances:

• Acceptable Use Policy (AUP) Infringements: Accounts suspended or terminated due to illicit activity, including spam, phishing, unauthorized port scanning, malware distribution, or cryptocurrency mining.
• Copyright Complaints & DMCA Takedowns: Verified copyright infringements, digital intellectual property abuse, or trademark violations.
• Resource Depletion & System Abuse: Instances where network transfer quotas, compute capacities, or storage thresholds were deliberately exhausted or subjected to denial-of-service behaviors during the trial period.
• Unilateral Chargebacks: Initiating an uncoordinated bank dispute, credit card chargeback, or payment reversal prior to administrative resolution will result in immediate termination of all affiliated services and forfeiture of all refund eligibility.